Issues regarding bot messages

Incident Report for MessengerPeople GmbH

Resolved

All messages have been parsed and answered.
The bot system is working normal again.

Posted Apr 09, 2021 - 12:20 CEST

Monitoring

A fix has been implemented. We are monitoring the situation.
Missed bot answers will be sent out retrospectively.

Posted Apr 09, 2021 - 11:56 CEST

Identified

The reason has been located. We are working on the fix.

Posted Apr 09, 2021 - 11:48 CEST

Investigating

Our system is facing problems regarding bots.
Incoming messages are sometimes not automatically answered by bots or it takes longer than desired.

We are investigating and working for a fix asap.

Posted Apr 09, 2021 - 11:16 CEST

This incident affected: Chatbot-Engine.